Frequently Asked Questions

How will I know my order has been processed?

You will receive an e-mail confirming your order. Please be sure to include a correct e-mail address. If you do not receive a confirmation e-mail, please contact us.

How can I return an item?

All returns must be sent to the address below. Customers must pay return shipping fees. Returns are subject to a $8 restock fee per order. Returns sent to any other address may have a rerouting fee applied.

SARE Outreach Publications
c/o International Fulfillment Corporation
3570 Bladensburg Rd.
Brentwood, MD 20722
Telephone: (301) 779-1007
Fax: (301) 779-8596
Email: sarepubs@sare.org

What happens if an item is out of stock?

You will not be charged for an item until it is in stock. The rest of your order will be shipped immediately, and you will be shipped the out-of-stock item as soon as it returns to inventory. Your shipping charge will be prorated per delivery.

How will SARE Outreach protect my privacy?

Privacy is important to us. SARE Outreach does not sell its mailing list for any reason. Periodically, we conduct joint promotions for other organizations or programs that meet similar educational goals. You can unsubscribe at any time.

Sean McGovern
Outreach Coordinator
(614) 306-6422
outreach@sare.org

Is it safe to order online?

We have taken precautions to ensure the security and privacy of your personal information. All information gathered during the checkout process is conducted on a secure server over a Secure Socket Layer (SSL) connection to encrypt all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. If you are using a Netscape browser, look for a small key in the bottom right corner of your browser. If you are using Internet Explorer, look for a small lock in the bottom right corner of your browser.

I have a question not answered by any of the above. How do I get in touch with someone at SARE?

If you have a question about your order, please contact:

SARE Outreach Publications
 c/o International Fulfillment Corporation
 3570 Bladensburg Rd.
 Brentwood, MD 20722
 Telephone: (301) 779-1007
 Fax: (301) 779-8596

Email: sarepubs@sare.org

If you have questions about SARE Outreach, the SARE program, want to leave feedback, or are having trouble resolving a problem with your order, please contact info@sare.org.